Workspace settings (General)
Settings → Workspace → General holds the handful of settings that describe your workspace and change how the Inbox behaves for everybody in it. An Owner or Admin can change them; Members and Viewers see the same page read-only.
Screenshot: Settings → Workspace → General.
What each setting does
| Setting | Choices | What it affects |
|---|---|---|
| Workspace avatar | PNG, JPEG, or WebP | The mark beside your workspace name. Use Update avatar. |
| Workspace name | Free text | "Shown in the switcher and on invites." |
| Website | Free text | Your company's site, for reference. |
| Default timezone | Eastern · New York, Central · Chicago, Mountain · Denver, Mountain · Phoenix, Pacific · Los Angeles, Alaska · Anchorage, Hawaii · Honolulu | "Used for deadlines and daily briefs." This is the clock your workspace's "today" is measured on. |
| Inbox window | 30 days, 45 days (default), 60 days | "How far ahead the Inbox looks. Overdue items stay visible for 10 business days. Applies to everyone in the workspace." |
| Reminder delay | 1 business day, 2 business days (default), 3 business days | "Remind me when there is no response in 1, 2 or 3 business days." Three business days is the maximum. |
| Workspace ID | Read-only | "Used by support." Quote it when you contact Scout. |
| Created | Read-only | When the workspace started. |
Change a workspace setting
- Open Settings → Workspace → General. As an Owner or Admin you land here by default when you open Settings.
- Edit the fields you need. Inbox window and Reminder delay are button rows — choose one and it becomes the selected option.
- Choose Save changes.
If you are a Member or a Viewer the fields are locked and the page tells you who to ask, naming the Owner: "Only an Owner or Admin can change workspace details."
About the Inbox window
The Inbox shows one rolling window of work rather than everything that exists. The window is how far forward it looks: at 45 days, an item due in three weeks is in the list and an item due in three months is not — it appears as its date comes closer. Looking backwards, an overdue item that nobody claims stays visible for ten business days before it lapses onto the Lapsed shelf.
Changing the window changes what everyone in the workspace sees, so it is worth one conversation. Choose 30 days if your work is mostly short-turn reorders, 60 days if you quote long lead-time programs and want them in view early. See How the Inbox is organized.
Mailbox processing priority
This same section carries the mailbox processing priority panel. Your plan includes an allowance of mailboxes Scout reads in full; the panel lists each connected mailbox with an honest state — Reading messages, or Basic details only with the reason attached — and lets you reorder them so the allowance is spent on the mailboxes that matter most. The allowance itself is not editable here; reordering is. See Mailbox processing priority.
Deleting a workspace
At the foot of the page, Owners see Delete this workspace: "Permanently delete name and its workspace data. You must keep at least one other active workspace." The button is Delete workspace. This is the only place in Scout where data is destroyed rather than archived, and it is deliberately available to the Owner alone. An Admin does not see it.
Good to know
- Your own time zone and the workspace's default time zone are two different settings. The workspace one is what deadlines are measured against; yours decides when your morning brief lands. Set yours on Your profile.
- Where Settings opens depends on your role: Owners and Admins land on General — or on Teams when Scout has team proposals waiting — and Members and Viewers land on People & roles.
- Workspace settings are saved under a version check. If someone else changed the page while you had it open, your save is refused rather than quietly overwriting their change; reload and try again.
- The reminder delay here is the shared setting that Scout's follow-up watches use. The per-watch thresholds live on their own page — see Configuring Watches.
- Your plan's allowance of mailboxes, connections, and supplier feeds is shown on the Plan page, not here. See Plan and billing.